Inside Our Workshop

Name: Zojari Systems
Address: Kampala, UG
Telephone: +256755510151

What happens to your phone after you hand it over? Follow a repair through our Kampala workshop, where our technicians have 12+ years of experience, from the moment it arrives to the moment it’s back with you.

Phone repair workstation with tools and a microscope

1
Your phone arrives and gets a job number
Whether you drop it off or our rider collects it, your phone is checked in with you: the fault you describe, visible damage, and whether it powers on. It gets a job number that stays with it until you have it back, and that you can use on Track My Repair.
2
Diagnosis at the bench
A technician tests the phone and opens it if needed. We measure what the phone draws on a bench power supply, check connectors and parts, and look for liquid damage. The goal is the real cause, not the first part that looks wrong.
3
Under the microscope
Board-level faults, such as a dead phone, a charging fault or a short circuit, are traced under the microscope. With hot-air and fine soldering tools we replace the single failed component instead of the whole board.
4
We confirm the price with you
We message or call you with what we found, the repair options and the price, including the part types available. Nothing is repaired until you say yes. If it can’t be fixed, you pay nothing.
5
The repair
Screens, batteries and ports are fitted with the right tools and adhesives for your model, on an anti-static mat, with every screw and bracket put back where it came from.
6
Testing before handover
We test everything the repair touched and more: touch across the whole screen, cameras, charging, speakers, microphones, buttons, signal and sensors. Then the phone is cleaned and ready.
7
Back in your hands
You collect it, our rider brings it back, or you get it there and then with an onsite repair. Check it with us before we leave, and keep your job card for the warranty.