No Fix, No Fee
If we can’t fix it, you don’t pay. If we can’t repair the fault you booked for, there is no charge for the diagnosis or the repair attempt. It applies to every brand and every repair, from screens to motherboards.
You only pay when your device is fixed
- 1
Book your repair
Tell us the device and the fault. Bring it in, or book pickup & drop or an onsite visit.
- 2
We diagnose the fault
A technician finds the real cause, often under the microscope for board-level faults.
- 3
We confirm the price with you
We explain the fault and the repair cost by phone, WhatsApp or in person. Nothing is repaired until you agree.
- 4
Fixed, or you pay nothing
If we repair it, you pay the agreed price after testing. If we can’t, there is no charge.
What the promise covers
- Diagnosis of the fault you booked for
- The repair attempt, including board-level and microsoldering work
- Dead phones, water damage and phones other shops could not fix
- Phones, tablets and laptops
Good to know
- The promise covers the fault you booked for. If we find a separate fault, we explain it and quote it, and you decide.
- If you choose not to go ahead after our quote, we tell you before we start whether anything is charged.
- Any pickup or onsite visit charge is agreed with you when you book, before we come.
- Some liquid-damaged or badly broken phones can get worse once opened. We tell you about that risk before we start.
No fix, no fee questions
What if you can’t fix my phone?
Then you pay nothing. Our no fix, no fee promise means there is no charge for the diagnosis or the repair attempt if we can’t repair the fault you booked for. We return your device in the same condition we received it.
Does no fix, no fee apply to motherboard repairs?
Yes. Board-level repairs are where it matters most. With 12+ years of microsoldering experience we take on difficult faults, and if we can’t repair one, you don’t pay.
Does it apply to water-damaged phones?
Yes. We clean and assess the board first. If the phone can’t be brought back, there is no charge for the repair attempt.
Is there a catch?
No. The only limits are listed on this page: it covers the fault you booked for, and any visit charge is agreed before we come.
When do I pay?
Only after the repair is done and you have seen that it works.
Been told your phone can’t be fixed?
Let us look. With 12+ years at the repair bench, we fix many phones others give up on, and if we can’t, you pay nothing.