Pickup & Onsite Phone Repairs in Kampala
Choose the way that suits your day: we repair at your home or office, collect and return your device, or you bring it to our workshop.
Three ways to get your phone repaired
Busy day? We come to you. Pickup & drop and onsite repairs are available across Kampala.
- Pickup & dropOne of our own technicians, or a named member of our team, collects your device, we repair it at our workshop, and we bring it back to you. You receive a service order at pickup that records the condition of the device.Best for: board-level, water damage and longer repairsHow it works
- Onsite repairA technician repairs your device at your home or office. Screens, batteries, charging ports and similar repairs can usually be done onsite. Board-level and water-damage work needs our workshop, and we will tell you before we take the device.Best for: screens, batteries, charging ports and back glassHow it works
- Bring it to usCome to our Kampala workshop. We record the condition of your device in front of you and give you a service order with your job number.Best for: when you are nearbyBook a drop-off
Which option is right for you?
| Feature | Onsite repair | Pickup & drop | Bring it to us |
|---|---|---|---|
| Where the repair happens | At your home or office | At our workshop | At our workshop |
| Best for | Screens, batteries, charging ports, back glass, cameras | Board-level, water damage, laptops, tablets, data recovery | Any repair, when you are nearby |
| Do you need to be there? | Yes, during the repair | Only at collection and delivery | At drop-off and collection |
| Watch the repair | Yes, it happens in front of you | No, track it online instead | Ask when you drop off |
| Who comes | One of our own technicians, named to you | Our own technician or a named team member | No visit |
| Visit or pickup fee | Agreed with you by phone first | Agreed with you by phone first | None |
| Service order with condition recorded | Yes, at handover | Yes, at collection | Yes, at drop-off |
| Job number and tracking | Yes | Yes | Yes |
What happens
- 1
You send a request
We call you to confirm the day, the place and the visit fee.
- 2
We come to you
We check your device with you and record its condition on a service order.
- 3
Diagnosis and quotation
We diagnose the problem and give you a quotation by phone, WhatsApp or in person.
- 4
You decide
Nothing is repaired until you agree. If you decline, we return the device.
- 5
Repair and return
We repair, test and return your device. You check it before you pay.
How much does a pickup or onsite visit cost?
The visit fee is agreed with you on the phone before we come. Nothing is charged before you agree. The repair price is separate and is confirmed after diagnosis.
Track your repair with the job number on your service order and the phone number you gave us on the tracking page.
Before we come
- Back up your data if the device still works.
- For laptops and computers, have the charger ready and tell us if we may reinstall Windows or macOS if it is needed.
- Tell us any password or lock, or agree with us how to test without it.
- Remove your SIM and memory card.
Pickup & drop and onsite repairs across Kampala
We collect, deliver and repair across Kampala and nearby areas. Tell us your area when you book, and we will confirm the visit or pickup time with you.
Book your repair
Choose your device and the fault, then pick pickup, onsite or drop-off. We confirm everything with you.
Book a repair
Tell us about your device and a technician will call you to confirm. Prices are confirmed after diagnosis, and our team agrees the quotation with you by phone, WhatsApp or in person before any repair starts.
Thank you, your request is in.
Your reference:
A technician will call you to confirm. Keep this reference to quote when we call. You can follow your repair on the tracking page once we give you a job number.
We come to you
Pickup & drop and onsite repairs across Kampala, by technicians with 12+ years of experience.