Repair Terms
These terms apply to repairs by Zojari Systems in Uganda. They are written to be read, so we keep them short.
Last updated: 13 November 2026
1. Service order and condition
When we receive your device we record its condition and give you a service order with a job number. Please check it. It protects you and us.
2. Quotation and your agreement
Prices are confirmed after diagnosis. Our team gives you the quotation by phone, WhatsApp or in person. We start the repair only after you agree. If the repair needs extra work or a higher price than quoted, we ask you again before we do it.
3. No fix, no fee
If we cannot repair your device, you do not pay for the repair. If you decline the quotation, we may charge a diagnosis fee only if we told you about it before we started.
4. Your data
Please back up your data before you bring or hand over your device. A repair can erase data, and we cannot guarantee that it will be kept. For computers, tell us if we may reinstall the operating system if it is needed.
5. Pickup, drop and onsite visits
The visit fee is agreed with you on the phone before the visit. We record the device’s condition at handover.
6. Warranty
Each repair has the warranty period shown on your service order. The warranty covers the repaired fault and the parts we replaced. It does not cover new damage, including liquid damage, drops and cracked screens, or faults unrelated to the repair.
7. Collecting your device
We tell you when your device is ready. Devices not collected within 30 days of that notice may be charged a storage fee, and we will remind you before we charge it.
8. Complaints
If you are not happy, tell us at +256 755 510 151 or repairs@zojari.com. We will respond and put it right where we can.