12+ years repairing phones in Kampala, Uganda · No fix, no fee · +256 755 510 151 · WhatsApp
Repairs for itel A, P, S and Vision smartphones and popular keypad phones, with clear advice on whether a repair is worth the cost.
12+ years repairing phones in Kampala, Uganda · Independent workshop, not affiliated with itel
itel phones are built to be affordable, so the most important question is often whether a repair makes sense. We tell you plainly when a repair costs close to a new phone, and we fix the many faults where repair is clearly worth it: screens, charging ports, batteries and software.
Infinix, Tecno and itel phones still under the manufacturer's warranty can be repaired free for covered faults at Carlcare, the brands' official service network. We repair out-of-warranty phones, accidental and water damage, and board-level faults that warranty doesn't cover.
Popular families are listed below. Don't see your model? Ask us: we confirm parts for every enquiry.
Detailed model repair guides
Symptoms can have more than one cause, so our technicians confirm the diagnosis before recommending a repair.
What you may notice
Possible causes
What we check: We confirm your model and check the connector before quoting.
How we repair it: We fit a matching LCD display assembly and test touch across the screen.
Physical inspection required
Request itel screen repairWhat you may notice
Possible causes
What we check: We inspect the port, test with a known-good charger and check the battery.
How we repair it: Port cleaning, charging-board or battery replacement.
Inspection recommended
Diagnose my itel chargingWhat you may notice
Possible causes
What we check: We test each key, the display, charging and audio.
How we repair it: Keypad, display, charging and speaker repairs on popular itel keypad models, where parts are available.
Physical inspection required
Request keypad phone repairWhat you may notice
Possible causes
What we check: We check whether the problem is software or hardware first.
How we repair it: Official firmware reinstall. Unlocks are done only with proof of ownership and usually erase data.
Inspection recommended
Request itel software repairMatching LCD screens for itel smartphones.
Typical symptoms: Cracks, Lines
Models: A, P, S, Vision series
Request a quotation →Port cleaning and charging-board replacement.
Typical symptoms: Not charging
Request a quotation →Replacement batteries matched to your model.
Typical symptoms: Fast drain
Request a quotation →Keypad, screen, charging and speaker repairs.
Typical symptoms: Keys not working
Request a quotation →Firmware reinstall and boot-loop recovery.
Typical symptoms: Stuck on logo
Request a quotation →More about each repair:screen replacement · battery replacement · charging port repair · water damage repair · back glass replacement · camera repair · phone deep cleaning · data transfer & set-up
Where other shops replace the whole board or give up, our technicians trace the fault to the failed component, using 12+ years of microsoldering experience.
On low-cost phones, board-level repair can cost more than the phone. We tell you the realistic cost first, and when data is the priority we focus on getting it back.
For many repairs, especially screens and batteries, more than one type of part is available. We tell you which options exist for your exact model, how they differ, and the warranty on each, so you choose with full information.
Made by or for the phone’s manufacturer. Usually the closest match to how the phone left the factory, and usually the most expensive. Availability varies by model.
Made by other suppliers to fit your model. A good-value choice for many repairs. Quality varies between suppliers, so we only fit parts we have tested.
Some differences can show after a repair, for example screen brightness and colour, or a "non-genuine part" notice on some phones. We explain these before you decide.
Original, OLED, LCD: repair parts explained →Zojari is an independent repair workshop and is not authorised by or affiliated with itel.
Tell us which itel you have so we can check the right parts.
What happened and what the phone is doing now.
Use the repair form on this page.
A technician finds the real cause of the fault.
You hear the cost and options first, by phone, WhatsApp or in person. Nothing starts until you agree.
We repair, test every function and hand it back.
No fix, no fee. If we can’t fix it, you don’t pay. Every repair starts with a proper diagnosis. If we can’t repair the fault you booked for, there is no charge for the diagnosis or the repair attempt.
For screens, charging and batteries, usually yes. For major board damage, sometimes not. We give you the cost first so you can decide.
Yes, for popular models where parts are available: keypads, screens, charging ports, batteries and speakers.
If the fault is covered by warranty, Carlcare repairs it free. We handle out-of-warranty phones and accidental damage.
Yes, with proof that you own the phone. Unlocking usually erases the data on it.
Simple repairs are often done the same day when parts are in stock. We confirm after diagnosis.
Hardware repairs normally don't affect data; software repairs and unlocks may. Back up first if you can.
Tell us your model and the problem. A technician will contact you, and you'll get a quotation after diagnosis.
Tell us about your device and a technician will call you to confirm. Prices are confirmed after diagnosis, and our team agrees the quotation with you by phone, WhatsApp or in person before any repair starts.
Your reference:
A technician will call you to confirm. Keep this reference to quote when we call. You can follow your repair on the tracking page once we give you a job number.
Start with the symptom. Each guide lists safe checks to try before you book.
Let technicians with 12+ years of experience inspect your phone and recommend the right repair.