12+ years repairing phones in Kampala, Uganda · Independent workshop, not affiliated with Infinix
Infinix is one of Uganda's most popular phone brands, and its range moves fast: a new Hot and Note generation arrives almost every year. Screens and charging systems change between generations, so we always confirm your exact model from Settings before quoting.
Infinix, Tecno and itel phones still under the manufacturer's warranty can be repaired free for covered faults at Carlcare, the brands' official service network. We repair out-of-warranty phones, accidental and water damage, and board-level faults that warranty doesn't cover.
Models we repair
Infinix models and series we repair
Popular families are listed below. Don't see your model? Ask us: we confirm parts for every enquiry.
Symptoms can have more than one cause, so our technicians confirm the diagnosis before recommending a repair.
Infinix screen damage
What you may notice
Cracked glass
Lines or green tint on the display
Black screen but the phone rings
Touch dead in one area
Causes and how we fix it+
Possible causes
Impact damage to the LCD or AMOLED panel
Display connector loosened by a drop
Liquid under the display
What we check: We confirm your model, then test the display connection and touch before recommending a new screen.
How we repair it: We fit a complete display assembly matched to your model. Hot models mostly use LCD screens, while many Note and Zero models use AMOLED, which affects the part options and price.
Where other shops replace the whole board or give up, our technicians trace the fault to the failed component, using 12+ years of microsoldering experience.
Short-circuit diagnosis
A dead Infinix often has a shorted component on the power or charging line. We locate it with current measurement and thermal checks, then replace only that component.
Charging circuit repair
When the port is fine but the phone won't charge, we test and repair the charging components on the main board.
For many repairs, especially screens and batteries, more than one type of part is available. We tell you which options exist for your exact model, how they differ, and the warranty on each, so you choose with full information.
Original / manufacturer parts
Made by or for the phone’s manufacturer. Usually the closest match to how the phone left the factory, and usually the most expensive. Availability varies by model.
High-quality compatible parts
Made by other suppliers to fit your model. A good-value choice for many repairs. Quality varies between suppliers, so we only fit parts we have tested.
Some differences can show after a repair, for example screen brightness and colour, or a "non-genuine part" notice on some phones. We explain these before you decide.
Tell us which Infinix you have so we can check the right parts.
2
Describe the problem
What happened and what the phone is doing now.
3
Send your request
Use the repair form on this page.
4
Inspection & diagnosis
A technician finds the real cause of the fault.
5
We confirm the quotation with you
You hear the cost and options first, by phone, WhatsApp or in person. Nothing starts until you agree.
6
Repair, test & collect
We repair, test every function and hand it back.
No fix, no fee.If we can’t fix it, you don’t pay. Every repair starts with a proper diagnosis. If we can’t repair the fault you booked for, there is no charge for the diagnosis or the repair attempt.
At Zojari in Kampala. Send your model and the fault with our repair form and a technician will advise you.
Can you replace a cracked Infinix Hot or Note screen?+
Yes, for most models, subject to parts. Hot and Note models often use different screen types, so we confirm your exact model first.
Why has my Infinix stopped fast charging?+
The most common causes are a non-original charger or cable, a worn port, or a fault in the charging circuit. We test each one.
My Infinix restarts on its own. What's wrong?+
It can be software, a worn battery or a hardware fault. Our restart guide lists checks to try first; if they don't help, we diagnose it.
Is my Infinix still under warranty?+
If it's within the warranty period and the fault is covered, Carlcare repairs it free. We repair phones outside warranty, and damage warranty doesn't cover.
Will I lose my data?+
Screen and battery repairs don't normally touch your data, but software repairs may. Back up first if you can.
Can you repair an Infinix that fell in water?+
Often, if it's switched off and brought in quickly. See our water damage guide.
Do you use original Infinix parts?+
We explain which part options exist for your model, and how they differ, before you choose.
Book a repair
Request your Infinix repair
Tell us your model and the problem. A technician will contact you, and you'll get a quotation after diagnosis.
Book a repair
Tell us about your device and a technician will call you to confirm. Prices are confirmed after diagnosis, and our team agrees the quotation with you by phone, WhatsApp or in person before any repair starts.
A technician will call you to confirm. Keep this reference to quote when we call. You can follow your repair on the tracking page once we give you a job number.
Repair guides
Not sure what's wrong with your Infinix?
Start with the symptom. Each guide lists safe checks to try before you book.
