My Tecno is still under warranty. Should I come to you?+
If the fault is covered, Carlcare repairs in-warranty Tecno phones free. Come to us when the warranty has ended, or for damage it doesn't cover.
My Tecno is completely dead. Can it be repaired?+
Often. We check the battery, charging and the main board's power circuits to find out why, then quote.
Can you change my phone's IMEI?+
No. Changing an IMEI is illegal, and we decline every such request.
Do you repair Tecno keypad phones?+
Yes, for popular models where parts are available: screens, keypads, charging and batteries.
Can you replace a cracked Tecno screen?+
Yes, for most Camon, Spark, Pova and Pop models, subject to parts availability. We confirm your exact model first because similar-looking Tecno phones often use different screens.
Why are some Tecno screens more expensive than others?+
Many Camon and Phantom models use AMOLED displays, which cost more than the LCD screens used in most Spark and Pop models.
Can you unlock my Tecno if I forgot the password?+
Yes, if you can show that the phone is yours. Removing a lock usually erases the data on the phone, so we explain this before starting.
Will I lose my data during a repair?+
Screen, battery and charging repairs do not normally affect your data, but software repairs and unlocks may. Please back up important data first where possible.
How long does a Tecno repair take?+
It depends on the model, the fault and part availability. We give you an estimate after diagnosis.
Can you diagnose a Tecno phone if I don't know what's wrong?+
Yes. Describe what the phone is doing and we will find the cause before recommending any repair.
