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Expert iPhone Repair in Kampala. Precision at Every Step.

Over 12 years of iPhone repairs, from cracked displays and worn batteries to charging faults, Face ID diagnosis and logic board repair.

12+ years repairing phones in Kampala, Uganda · Independent workshop, not affiliated with Apple

Technician working on the rear triple camera of a smartphone

iPhones are tightly engineered, and many parts are matched to the phone at the factory. That affects what a repair can and cannot restore. We explain how a repair will behave on your model before you decide, for example whether True Tone, battery health or Face ID will be affected.

Models we repair

iPhone models and series we repair

Popular families are listed below. Don't see your model? Ask us: we confirm parts for every enquiry.

iPhone 17 series and iPhone Air

Newest models: parts availability confirmed on enquiry.

  • iPhone 17 Pro Max
  • iPhone 17 Pro
  • iPhone 17
  • iPhone Air
iPhone 16 series
  • 16 Pro Max
  • 16 Pro
  • 16 Plus
  • 16
  • 16e
iPhone 15 series

First iPhones with USB-C.

  • 15 Pro Max
  • 15 Pro
  • 15 Plus
  • 15
iPhone 14 series
  • 14 Pro Max
  • 14 Pro
  • 14 Plus
  • 14
iPhone 13 series
  • 13 Pro Max
  • 13 Pro
  • 13
  • 13 mini
iPhone 12 series
  • 12 Pro Max
  • 12 Pro
  • 12
  • 12 mini
iPhone 11 series
  • 11 Pro Max
  • 11 Pro
  • 11
Older and SE models
  • iPhone XS / XS Max / XR / X
  • iPhone SE (2nd & 3rd gen)
  • iPhone 8 / 8 Plus
Common faults

Common iPhone problems and how we fix them

Symptoms can have more than one cause, so our technicians confirm the diagnosis before recommending a repair.

iPhone screen damage

What you may notice

  • Cracked glass
  • Green line or lines across the display
  • Black screen while the phone still rings
  • Ghost touches or touch not responding
  • Display flickering
Causes and how we fix it

Possible causes

  • Impact damage to the OLED or LCD panel
  • A damaged display flex or connector
  • Liquid reaching the display connection
  • Less often, a display-related fault on the logic board

What we check: We test with a known-good display where possible, inspect the connectors, and check that the earpiece, proximity and front camera assembly are undamaged, because these move to the new screen.

How we repair it: We replace the complete display assembly and carefully transfer the parts that stay with your phone. Before starting, we explain the screen options for your model and whether True Tone can be restored.

Physical inspection required

Request iPhone screen repair

Battery health and sudden shutdowns

What you may notice

  • Battery Health shows 'Service' or a low percentage
  • Phone shuts down in the cold or under load
  • Phone feels slow (performance management)
  • Swollen battery pushing the screen up
Causes and how we fix it

Possible causes

  • Normal chemical wear of the battery
  • A swollen battery cell
  • Software or apps causing heavy drain
  • A charging circuit fault

What we check: We check battery health, cycle count and charging behaviour, and look for swelling or heat before recommending a replacement.

How we repair it: We replace the battery and reseal the phone. On recent iPhones, a replacement battery may show a message in Settings and may not display a Battery Health percentage, depending on the part. We explain this before you choose.

Inspection recommended

Request iPhone battery replacement

Charging and Lightning / USB-C port faults

What you may notice

  • Charges only at an angle
  • 'Accessory not supported' messages
  • Charges very slowly
  • Not detected by a computer
Causes and how we fix it

Possible causes

  • Lint packed into the Lightning or USB-C port
  • Worn port contacts
  • Corrosion
  • A faulty charging flex or charging circuit on the logic board

What we check: We clean and inspect the port under magnification, test with known-good cables, and measure charging current.

How we repair it: Cleaning solves many cases. Otherwise we replace the charging port flex. If the fault is on the logic board, we explain the board-level options.

Inspection recommended

Diagnose my iPhone charging fault

Face ID not available

What you may notice

  • 'Face ID is not available' message
  • Face ID stopped working after a drop or a previous repair
  • 'Move iPhone lower/higher' messages that never clear
Causes and how we fix it

Possible causes

  • Damage to the TrueDepth camera system
  • Damage to parts near the earpiece that Face ID relies on
  • Liquid damage
  • A previous repair that disturbed these parts

What we check: We run a diagnosis to find which part of the TrueDepth system is affected.

How we repair it: The Face ID parts are matched to each iPhone's logic board, so they cannot simply be swapped from another phone. Some faults can be repaired and others cannot. We tell you which applies after diagnosis.

Physical inspection required

Get Face ID diagnosed

Back glass and camera damage

What you may notice

  • Shattered back glass
  • Cracked camera lens
  • Camera shaking, buzzing or not focusing
  • Black camera screen
Causes and how we fix it

Possible causes

  • Drops on the back of the phone
  • Impact damage to the camera module or stabiliser

What we check: We test every camera lens, focus and stabilisation, and inspect the frame for bends.

How we repair it: On older iPhones, the back glass is bonded to the frame and needs specialist removal. From iPhone 14 and 14 Plus onwards, the back glass was designed to be replaced separately. A cracked lens cover can often be replaced without changing the camera.

Inspection recommended

Request iPhone back or camera repair

Water damage and no power

What you may notice

  • Phone dropped in water
  • Won't turn on
  • Stuck on the Apple logo
  • No sound or no signal after getting wet
Causes and how we fix it

Possible causes

  • Liquid entering through worn seals
  • Corrosion on the logic board
  • Failed power components

What we check: We open the phone, inspect the logic board under the microscope, clean corrosion and measure power rails.

How we repair it: Switch the phone off and bring it in quickly; do not charge it or put it in rice. Board-level repair can sometimes restore the phone or at least recover data, but results depend on the damage, so we assess the damage first.

Physical inspection required

Book an iPhone water damage check
Repair services

iPhone repair services

  • iPhone screen replacement

    Full display replacement with careful transfer of the earpiece and sensor assembly.

    Typical symptoms: Cracks, Lines, Touch faults

    Models: iPhone 8 to the latest models

    Request a quotation →
  • iPhone battery replacement

    New battery fitted, phone resealed and charging tested.

    Typical symptoms: 'Service' battery health, Shutdowns, Swelling

    Request a quotation →
  • iPhone charging port repair

    Lightning or USB-C port cleaning and charging flex replacement.

    Typical symptoms: Loose cable, Slow charging

    Request a quotation →
  • iPhone Face ID diagnosis

    Diagnosis of TrueDepth faults and what can be repaired.

    Typical symptoms: Face ID not available

    Request a quotation →
  • iPhone back glass replacement

    Rear glass replacement, using the right method for your model.

    Typical symptoms: Shattered back

    Request a quotation →
  • iPhone logic board repair

    Microscope-level repair for no power, no charging and liquid damage.

    Typical symptoms: Dead phone, Boot loop, Water damage

    Request a quotation →

More about each repair:screen replacement · battery replacement · charging port repair · water damage repair · back glass replacement · camera repair · phone deep cleaning · data transfer & set-up

Board-level repairs

Advanced iPhone motherboard repairs

Where other shops replace the whole board or give up, our technicians trace the fault to the failed component, using 12+ years of microsoldering experience.

  • Logic board repair

    Dead iPhones, no-charge faults and liquid damage are traced on the logic board under the microscope and repaired at component level where possible.

  • Charging IC faults

    When an iPhone won't charge or shows charging errors with a good cable and port, we test the charging circuitry on the board.

  • Audio and display circuit faults

    No sound in calls, greyed-out speaker buttons or a missing backlight can be board-level faults that we diagnose and repair.

iPhone motherboard repair & microsoldering →
Your choice of parts

Which replacement part is right for your iPhone?

For many repairs, especially screens and batteries, more than one type of part is available. We tell you which options exist for your exact model, how they differ, and the warranty on each, so you choose with full information.

Original / manufacturer parts

Made by or for the phone’s manufacturer. Usually the closest match to how the phone left the factory, and usually the most expensive. Availability varies by model.

High-quality compatible parts

Made by other suppliers to fit your model. A good-value choice for many repairs. Quality varies between suppliers, so we only fit parts we have tested.

Some differences can show after a repair, for example screen brightness and colour, or a "non-genuine part" notice on some phones. We explain these before you decide.

Original, OLED, LCD: repair parts explained →
Why Zojari

12+ years of iPhone repair experience

  • Deep knowledge of how iPhone phones are built
  • Diagnosis before any repair is recommended
  • Correct parts for your exact model
  • Board-level repair when parts alone won’t fix it
  • Testing of every function after repair
  • No fix, no fee: if we can’t fix it, you don’t pay

Zojari is an independent repair workshop and is not authorised by or affiliated with Apple.

Precision phone repair tools laid out on an anti-static mat
How it works

How a iPhone repair works

  1. 1

    Select your model

    Tell us which iPhone you have so we can check the right parts.

  2. 2

    Describe the problem

    What happened and what the phone is doing now.

  3. 3

    Send your request

    Use the repair form on this page.

  4. 4

    Inspection & diagnosis

    A technician finds the real cause of the fault.

  5. 5

    We confirm the quotation with you

    You hear the cost and options first, by phone, WhatsApp or in person. Nothing starts until you agree.

  6. 6

    Repair, test & collect

    We repair, test every function and hand it back.

No fix, no fee. If we can’t fix it, you don’t pay. Every repair starts with a proper diagnosis. If we can’t repair the fault you booked for, there is no charge for the diagnosis or the repair attempt.

How it works
FAQ

iPhone repair questions

Where can I repair my iPhone in Kampala?

At Zojari in Kampala. Our technicians have over 12 years of iPhone repair experience. We are an independent workshop, not an Apple Authorised Service Provider.

Why does my iPhone show 'unknown part' after a repair?

Apple pairs some parts to each phone. A screen, battery or camera that wasn't paired by Apple can trigger this message. The phone still works, and we explain what to expect before you approve.

Can you fix an iPhone that charges only sometimes?

Usually. It's often lint in the port or a worn charging flex; if not, we test the charging circuit on the logic board.

How much does an iPhone screen replacement cost in Uganda?

It depends on the model and whether you choose an original or a compatible screen. We quote for your exact model.

Can you repair an iPhone with water damage?

Often, yes, especially if you bring it in quickly. Switch it off and do not charge it. We open the phone, inspect the logic board and tell you what can be repaired.

Will my iPhone show a message after a screen or battery replacement?

Recent iPhones may show a message in Settings when a screen, battery or camera has been replaced, depending on the part used. It does not stop the phone working. We explain what to expect for your model before the repair.

Will I keep True Tone after a screen replacement?

On most models, True Tone can be restored by transferring the original screen data to the new display. We confirm whether this is possible for your model first.

Will I lose my data?

Screen, battery and charging repairs do not normally touch your data, but any repair carries some risk. Please back up to iCloud or a computer first if the phone still works.

Can you repair Face ID?

Sometimes. Face ID parts are matched to each iPhone, so they cannot be swapped from another phone. We diagnose the fault and tell you whether it can be repaired.

How long does an iPhone repair take?

It depends on the model, the fault and part availability. We give you an estimate after diagnosis, before you approve the repair.

Can you repair older iPhones?

Yes, for most models from iPhone 8 onwards, subject to parts availability. For older models, send us the model and fault and we will check.

Book a repair

Request your iPhone repair

Tell us your model and the problem. A technician will contact you, and you'll get a quotation after diagnosis.

Book a repair

Tell us about your device and a technician will call you to confirm. Prices are confirmed after diagnosis, and our team agrees the quotation with you by phone, WhatsApp or in person before any repair starts.

Having problems with your iPhone phone?

Let technicians with 12+ years of experience inspect your phone and recommend the right repair.

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