Phone Repair Guides
Find your problem, try the safe checks first, and learn what usually causes it. If the checks don't help, our technicians take it from there.
- Phone not charging or charging very slowly?Phone doesn't respond when plugged in · Cable only works when held at an angleRead the guide
- Phone keeps restarting on its own?Restarts while you are using it, often under load (camera, games, calls) · Gets stuck on the brand logo and restarts again (boot loop)Read the guide
- Phone dropped in water or had a drink spilled on it?Phone switched off or won't turn on after getting wet · Lines, spots or flicker on the screenRead the guide
- No network, no service or SIM not detected?'No service' or 'Emergency calls only' · 'No SIM' or 'Invalid SIM'Read the guide
- Screen stays black during calls, or you hang up with your cheek?Screen stays black during a call and you can't hang up · Your cheek mutes or ends callsRead the guide
- Callers can't hear you, or you can't hear them?Callers say you sound far away or can't hear you · You can only hear callers on loudspeakerRead the guide
- Phone won't turn on at all?Nothing happens when you press the power button · No charging sign when plugged inRead the guide
- Green or pink line on your Samsung screen?A single vertical line, usually green, pink or white · Line appears after a drop, or with no obvious causeRead the guide
- Touch not working after a screen replacement?Touch dead in parts of the screen · Phone touches by itself (ghost touch)Read the guide
- Swollen phone battery: is it dangerous?Back cover lifting or bulging · Screen pushed up at one edgeRead the guide
- Phone battery draining fast?Battery lasts half a day or less · Big percentage drops in minutesRead the guide
- Phone overheating, especially while charging?Hot while charging, even with the screen off · Warm in your pocket when not in useRead the guide
- Phone camera blurry or not focusing?Photos blurry close up or far away · Camera keeps hunting for focusRead the guide
- Is it worth repairing my phone?A screen, battery or charging repair on a phone you're happy with · Your data and setup matter to youRead the guide
- How to choose a phone repair shop in KampalaDiagnoses the fault before quoting, and explains it in plain words · Tells you whether the part is original or compatibleRead the guide
- How to prepare your phone for repairBack up your photos, contacts and WhatsApp chats if the phone still works · Remove your SIM card and memory card and keep them with youRead the guide
- Original or compatible? Phone repair parts explainedScreen brightness, colour and how it looks outdoors · Touch response and how smooth scrolling feelsRead the guide
Can't find your problem?
Describe what your phone is doing and a technician will advise you.